okebet casino Privacy Policy – How We Handle Your Data

1 Introduction

okebet casino ("we," "us," "Platform") is committed to protecting the privacy of all registered players. This Privacy Policy describes how we collect, process, store, and protect personal information provided to us when you use the okebet casino platform — including the website and mobile app.

This policy applies to all personal data processed in connection with your account registration, gaming activity, deposits and withdrawals, participation in promotions, and communications with our support team. Please read this document carefully. If you have questions about anything here, contact us using the email address in the footer of this page.

2 What Personal Data We Collect

We collect personal information in two ways: directly from you when you register and use the platform, and automatically through your use of the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile number
• Residential address (province, city, barangay)
• Government-issued ID and proof of address (submitted during KYC verification)
• Payment method details used for deposits and withdrawals in Philippine Peso
• Communications you send to our support team

Information collected automatically:

• IP address and general geographic location
• Device type, operating system, and browser
• Session activity including pages visited, games played, and time spent on the platform
• Login timestamps and authentication events
• Transaction history within the platform

3 How We Use Your Personal Data

Your personal data is used for the following purposes at okebet casino:

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4 Data Sharing and Third Parties

okebet casino does not sell personal data to third parties. We may share data with trusted service providers only where necessary to operate the platform. These include:

• Payment processors — to handle PHP deposits and withdrawals via local banking and e-wallet channels
• Identity verification providers — to conduct KYC checks on documents you submit
• IT and cloud infrastructure providers — who host platform data under strict confidentiality obligations
• Fraud detection and security services — to protect accounts and the platform from abuse

All third-party service providers are contractually required to handle your data in accordance with applicable privacy standards and only for the specific purpose for which they were engaged. They are not permitted to use your data for their own marketing or to share it further.

We may also disclose data when legally required — for example, in response to a valid court order, law enforcement request, or other legal process applicable in the Philippines.

5 How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal, financial, and audit obligations. The general retention principles we follow are:

• Account and KYC records are retained for the duration of the account and for a minimum period after account closure as required by applicable law.
• Transaction and financial records are retained for at least five years to meet financial record-keeping requirements.
• Support communications are retained for a reasonable period to assist with dispute resolution and ongoing support.
• When retention periods expire, data is securely deleted or anonymised so it can no longer be linked to you.

Where you request deletion of your data, we will delete what we are legally permitted to — but we are required by law to retain certain financial and identity records for a defined minimum period regardless of your request.

6 How We Protect Your Data

okebet casino uses technical and organisational security measures appropriate to the sensitivity of the data we hold. These include:

• SSL/TLS encryption on all platform connections, covering both the website and the mobile app
• OTP-based login verification to prevent unauthorised account access
• Access controls that restrict internal staff access to personal data on a need-to-know basis
• Regular security reviews of platform infrastructure
• Secure handling of KYC documents with limited internal access

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in protecting your own account — keep your login credentials confidential, never share your OTP with anyone, and contact us immediately if you suspect unauthorised activity on your account.

7 Cookies and Platform Analytics

okebet casino uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small files stored on your device that help the platform remember your session, maintain your login state, and understand how the platform is being used.

The types of cookies we use include:

• Essential cookies — required for the platform to function, including maintaining your logged-in session
• Analytics cookies — help us understand which parts of the platform are used most frequently, so we can improve the experience
• Security cookies — support fraud detection and account protection features

Essential cookies cannot be disabled without affecting platform functionality. You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect how some parts of the platform work.

8 Your Data Rights

As a user of okebet casino, you have rights over your personal data. These include:

• Right to access — you can request a copy of the personal data we hold about you
• Right to correction — you can ask us to correct inaccurate or incomplete personal information
• Right to deletion — you can request deletion of your data, subject to our legal retention obligations
• Right to object — you can object to certain uses of your data, such as for non-essential communications
• Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact our support team at the email address shown in the footer of this page. We will respond to data requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request.

9 Minors and Age Verification

okebet casino is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. Age verification is conducted as part of the KYC process for all accounts. If we discover that data has been collected from a person under 21, that account will be suspended and the data will be deleted promptly.

If you believe a minor has registered an account on the platform, contact us immediately so we can investigate and take appropriate action.

10 Changes to This Privacy Policy

okebet casino may update this Privacy Policy from time to time. When material changes are made, we will notify registered users through the platform or by email. The effective date at the top of this page will always reflect the most recent version.

We encourage you to review this policy periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy. If you do not agree with the updated policy, you should stop using the platform and contact support to close your account and request data deletion.

Questions or concerns about this policy can be directed to our support team at the email address in the footer of this page.